Have questions regarding our wine club program? Check below for answers to our frequently asked questions.
What is the fee to join your club?
There is no initial membership fee. However, we do require a minimum 1 year (4 shipments) commitment. Cancellation prior to fulfilling this requirement will result in a $50 early cancellation fee.
How do our benefits work? When do they begin?
Club benefits start immediately upon sign-up.
Can I change my club level? How do I do that?
You may change club levels at any time by calling the wine club manager at 866.925.7994 or by e-mailing firstname.lastname@example.org.
What is the cancellation policy?
After 1 year (4 shipments) have been received you may cancel without penalty. Cancellations must be made in writing at least 30 days prior to the next shipment.
Can I change the wines in my club shipment?
You can change featured wines in your club shipment as long as the total number of bottles required by your membership level is met (for example, the Highlands IV Club requires 4 bottles per shipment).
If you would like to change wines in your club shipment, please contact the Wine Club at least one week prior to the next shipment. Additional shipping charges may apply.
Can I add products to my club shipment? If so, do I have to pay extra for shipping?
If you would like to additional products included in your club shipment, please contact the Wine Club at least one week prior to the next shipment.
Additional shipping charges may apply to added products but shipping is included on orders of 12 bottles or more.
Can I delay my wine club shipment?
Delaying requests should be made at least one week prior to shipment processing. Delayed orders will be still processed on schedule but a future ship date will be placed on your order.
Shipments can only be delayed up to 45 days beyond scheduled shipment date. Delay requests should be sent to: email@example.com.
I am a pick-up member, when can I collect my wine club allocations?
You can pick-up your wines the weekend after your order has been processed. Any order not picked up within 45 days will be automatically shipped to the address on file and applicable shipping charges will be charged to the card on file.
Contact the Wine Club prior to processing if you need to change your shipping status. Toll free: 866.925.7994 or firstname.lastname@example.org.
I am a shipping member, what address should I use to ship my wine club allocation?
All wine shipments require an adult (21+ years) signature upon delivery. We strongly suggest that wine club orders use a business address for shipping for several reasons:
• An adult (over 21 years old) will typically be available during normal business hours to sign
• UPS and FedEx typically deliver to business addresses first thing in the morning versus residential locations in the afternoon. Additional time on delivery trucks can expose wines to temperature fluctuations for hours.
How will I know when my wines ship?
Hahn Family Wines sends multiple order and shipping notifications to the club member’s email address on file before any shipment leaves our warehouse.
What happens to my shipment if I am not available to sign for it?
UPS will make three attempts to deliver your package. Following the third attempt, your order will be held at the nearest UPS facility available for pick up, for five business days.
What happens to my shipment if I am not available to pick it up at a UPS facility?
If it is not picked up, UPS will send it back to Hahn Estate at the wine club member’s expense. Upon arrival back at the winery, Wine Club personnel will contact you for an updated address.
Please note that after the first delivery attempt has been made, Hahn Family Wines can no longer take responsibility for damaged products.
What happens if you ship out my club offering, and I realize you have the wrong shipping address?
Once a shipment has gone out, if it is early enough, the Wine Club Manager can contact UPS to intercept your shipment and re-route it to new address for a charge of $15 (additional re-ship fees may apply). Notification to re-route any wine club shipment is required within 24 hours of shipment.
Contact Wine Club toll free at 866.925.7994 or by email at email@example.com.
Why do you need my email address?
We require your email upon sign-up for a few reasons:
• Your email is your unique wine club identifier.
• Your email address is used to verify your address prior to your shipments.
• UPS will email you your tracking number once your package is shipped.
• For all club member events and special offers, we notify you of those through email.
We will never sell, rent, or trade your email address.